Customer Service Rep
Company: Wilbur-Ellis Company
Location: Colfax
Posted on: October 23, 2024
Job Description:
Investing in You, join a 100-year-old, family-owned leader in Ag
- and grow with us!Wilbur-Ellis invests heavily in our employees by
offering skill development and training, competitive compensation
and benefits, and a tradition of promoting from within for a broad
range of career opportunities. And we foster a supportive,
people-first work environment."We know the confidence gap can get
in the way of meeting spectacular candidates, so please don't
hesitate to apply - we'd love to hear from you."Key Skills and
Abilities Include:
- High School Diploma or equivalent
- Proficiency with computers to intermediate level utilizing
Microsoft Windows, Windows applications, and ERP order entry
systems. JD Edwards practice and process training will be provided
- Knowledge of mathematical concepts and the ability to apply
such concepts as fractions, percentages, and ratios to practical
application with accuracy
- Ability to sit at a desk and/or computer terminal to perform
writing and/or keying/typing information for protracted periods of
time
- Mobility to move freely across uneven terrain both indoors and
outdoors safelyKey Personal Attributes Include:
- Strong interpersonal and effective communication skills
(verbal, written, and utilizing all media (phone, e-mail, text))
for interaction with customers and fellow employees, including the
ability to maintain a positive and professional working
relationship with peers, management, and support resources, with a
constant commitment to teamwork and exemplary customer service
- Practical organization skills with strong attention to detail,
along with the ability to multi-task and prioritize multiple
assignments
- Ability to respond professionally to common inquiries or
complaints from sales staff and other employees, customers,
regulatory agencies, suppliers, etc.
- Reads writes, and speaks the English language fluentlySpecific
Responsibilities and Key Deliverables Include:
- Assists with electronic order entry and processing (sales
order, shipping documents, invoicing) utilizing JD Edwards
Enterprise Resource Planning (ERP) software
- Responds to customer sales inquiries in a timely, accurate, and
appropriate manner
- As part of the support team, document and process product use
recommendations as required
- Utilizing JDE, enter and process customer's orders as
requested. Meet or exceed timelines established under Timely
Transaction Processing Policy (TTP)
- Submit and code bills and invoices to our AP department for
payment.
- Work closely with the Sales and Operations team to maintain
adequate inventory levels to meet customer needs. Order product as
required.
- Conduct monthly inventory cycle counts and annual full
inventory reconciliations.
- Assist the Sales Team with inaccurate customer pricing and
quickly resolve any inquiries or concerns
- Prepare standard use and sales reports as well as any custom
reports as requested by management, sales, and customer
- Assist branch manager with paperwork for onboarding new
employees and maintaining employee DOT files.
- Assists other office team members in administrative tasks to
ensure quality customer service, meeting deadlines, and sales
support
- Supports Sales and/or Operations Manager as
requestedCompensation and Benefits:
- In compliance with all states and cities that require
transparency of pay, the base compensation for this position ranges
from $16.83 - $21.01 per hour. Note that wages may vary based on
location, skills, and experience. This position is eligible for
vacation, holidays, health, dental, vision, mental health,
retirement plans, and other benefits. Follow this link for more
information regarding Wilbur-Ellis employee benefits,Our Ag Retail
& Wholesale business lineis able to hire in the following
states:AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MI, MN,
MS, MO, MT, NE, NV, NJ, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX,
UT, VT, VA, WA, WI, WYOur Ag Retail & Wholesale business line is
unable to hire in the following states:AL, AK, DE, HI, KY, ME, MD,
MA, NH, NY, RI, WVPlease note that salary ranges provided for this
role on external job boards are salary estimates made by outside
parties and may not be accurate.Our Commitment to Diversity &
Inclusion:Diversity of people, cultures, opinions, and ideas makes
us all stronger. From leadership commitment to employee buy-in, we
know that creating an inclusive environment and providing
opportunities for all employees to reach their full potential is a
shared responsibility.Wilbur-Ellis is a company you can be proud to
call your employerWilbur-Ellis markets and distributes agricultural
products, animal feed specialty chemicals, and food ingredients. A
privately held and consistently profitable company, we employ more
than 4,000 people throughout North America and
Asia-Pacific.Wilbur-Ellis is for and about peopleWilbur-Ellis has
enjoyed over 100 years of success and growth, all thanks to our
people. Our employees are both leaders and team players who thrive
on creativity, entrepreneurial spirit, and a dedication to quality
work, our customers, and each other.Wilbur-Ellis invests in the
industry's best workforceWilbur-Ellis invests heavily in our
employees by offering skill development and training, competitive
compensation and benefits, and a tradition of promoting from within
for a broad range of career opportunities. And we foster a
supportive, people-first work environment.Follow our career social
media accounts!Instagram: X/Twitter: TikTok: Facebook:
LinkedIn:
Keywords: Wilbur-Ellis Company, Spokane , Customer Service Rep, Hospitality & Tourism , Colfax, Washington
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