Customer Success Manager

Company: Volt
Location: Spokane
Posted on: February 5, 2025

Job Description:

Your future? Let's build it!

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.





Volt is immediately hiring for a Customer Success Manager in Spokane, WA.





As a Customer Success Manager you will:





Coordinate customer service operations, generate service quotes, schedule technicians and process service orders for new installations. Coordinate with internal and external stakeholders to ensure successful service execution.
Lead and mentor customer service team members, provide training, guidance, and support as needed. Assist with onboarding and continuous development to enhance team performance.
Manage customer inquiries via phone and email, provide timely updates on service progress and ensure resolution of concerns to maintain customer satisfaction.
Conduct proactive outreach to follow up on completed services and maintain relationships with key accounts. Review customer feedback and collaborate with leadership to implement improvements.
Assist in evaluating and refining departmental processes, metrics, and reports for ongoing optimization. Support hiring efforts and serve as a backup for service management when necessary as well as a backup for reception when necessary.





This is a full-time opportunity.





The ideal candidate will have:





Strong leadership and organizational skills with the ability to manage multiple priorities effectively.
Demonstrated ability to successfully manage assigned tasks to completion.
Excellent verbal and written communication, dynamic phone etiquette, superior customer retention skills.
Ability to analyze customer feedback and implement strategies to enhance the overall service experience.
Proficiency in Microsoft Office Suite and ERP/CRM systems.
Ability to work collaboratively across teams and departments to drive improvements.





Pay Range: $26 - $29 per hour.





*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.





Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.





Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).





Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed.





Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Volt, Spokane , Customer Success Manager, Executive , Spokane, Washington