Dispatch Service Coordinator
Company: Patterson
Location: Spokane
Posted on: April 28, 2024
Job Description:
Patterson isn't just a place to work, it's a partner that cares
about your success.One of the distinguishing marks of our company
is the talented people who embrace the people-first, always
advancing, and results-driven culture. Professional growth abounds
in this motivating environment. We value the diverse talents and
experiences our employees bring to Patterson and believe that they
build a stronger and successful organization.Job Description:Job
SummaryAs a Dispatch Service Coordinator for Patterson Dental, you
will be responsible for providing a professional approach to
dispatching and performing all duties related to the scheduling of
requests for service. The service coordinator role requires a high
level of professional autonomy due to the nature of resource
planning in assignment of service technicians to service requests.
-This position will either work out of our Billings, MT branch
location or our Spokane, WA location.Essential Functions
- Triages calls and inquiries -from customers.
- Assigns and schedules service requests from clients or company
personnel.
- Manages resources efficiently and effectively for all scheduled
service.
- Monitors service orders assigned to technicians.
- Responsible for the life cycle of service order (creates,
edits, completes and invoice service orders).
- Reconciles various CRM reports on a -monthly basis.
- Works closely with the Branch Procurement Specialist(s) with
resource and project planning.
- Demonstrates a commitment to Patterson values & professionalism
through appropriate conduct at all times.
- Performs other service coordinator duties as assigned.Job
QualificationsMinimum Qualifications:
- Associates degree or higher -preferred or 2-5 years equivalent
industry experience.
- Expresses strong customer service -orientation or related
dispatching experience through excellent written and verbal/phone
communication skills.
- Has strong organizational and -multi-tasking skills,
demonstrates sound judgment and excellent -decision-making
abilities, and shows a great attention to detail.
- Ability to positively contribute to the Branch team environment
by taking initiative to learn and improve upon skillsets.
- Possesses strong planning and -organizational skills, both
written and verbal.
- Uses technology with efficiency, -including Microsoft 365 and
SAP CRM platforms.Preferred Qualifications:
- 1-3 years dispatching and customer -service experience, with
previous experience in the Dental industry preferred.
- Previous working experience with project or resource
coordination.
- Bookkeeping/accounting experience preferred.What's In It For
You:We provide competitive benefits, unique incentive programs and
rewards for our eligible employees:
- Full Medical, Dental, and Vision benefits and an integrated
Wellness Program.
- 401(k) Match Retirement Savings Plan.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Holiday Pay & Floating Holidays.
- Volunteer Time Off (VTO).
- Educational Assistance Program (Tuition Reimbursement).
- Full Paid Parental and Adoption Leave.
- LifeWorks (Employee Assistance Program).
- Patterson Perks Program. -The potential compensation range for
this role is below. The final offer amount could exceed this range,
based on various factors such as candidate location (geographical
labor market), experience, and skills.$18.17 - $22.93EEO
StatementAs a people-first company, Patterson promotes a culture
that embodies and celebrates diversity and inclusivity. We believe
our employees' unique experiences and differences is what
strengthens us and drives our success. We consider all qualified
applicants without regard to race, religion, color, sex, national
origin, age, sexual orientation, gender identity, disability or
veteran status.We are Patterson. We welcome you.
Keywords: Patterson, Spokane , Dispatch Service Coordinator, Other , Spokane, Washington
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